Founded in 2002, our journey began with an informational website dedicated to introducing Vietnam as an attractive travel destination. As demand grew, we quickly developed into a comprehensive Vietnam travel guide, helping travelers explore the country with confidence and insight.
In 2005, we officially established our travel company, offering a full range of professional travel services for the Vietnam destination. Our commitment to quality and service excellence was recognized with two prestigious awards: the Golden Cup for Best Inbound Travel Service Partner in Vietnam (2014), awarded by the Tourism Authority of Thailand (TAT) and S.I. Tours, and the Gold Medal & Top Quality Brand Award (2015), presented by the Vietnam Quality Institute, the Ministry of Industry and Trade, and the Vietnam Science and Business Association.
Building on these achievements, we expanded our services beyond Vietnam to include Cambodia, Laos, and the wider Indochina region, a scope we continue to develop and enhance to this day.
With a young, creative, and enthusiastic leadership and staff team — all holding university and postgraduate degrees — we have expanded our operations nationwide to better serve our customers. This allows us to facilitate smooth transactions and provide in-depth, dedicated, and thoughtful advice on our services and tours.
OUR TEAM and CULTURE
Our team is made up of dedicated individuals who work closely together, supporting and collaborating with one another to create a positive corporate culture and a friendly work environment. This strong internal connection enables us to provide our clients with accurate and comprehensive travel advice. We take great pride in the outstanding achievements we’ve made—many of which are affirmed by the loyalty of long-time clients who have been with us since the beginning.
One of our most important strategies is to develop a strong, capable team while building a solid company culture. At Vietnam Vacations, we follow a strict recruitment process to ensure we select only the most qualified candidates who are committed to a long-term career in the tourism industry. We also invest in training and development programs for our staff, offering them valuable opportunities for both domestic and international field trips. These experiences allow our team to stay in touch with local realities and gain access to diverse cultural knowledge both at home and abroad.
We make it a priority to assign the right people to the right positions, creating the best possible working conditions so every employee can maximize their potential and contribute to the company’s success. We are constantly working to ensure our staff can stay focused on providing the highest quality of service to our clients.
At Vietnam Vacations, we believe that our customers are our top priority. Every traveler is treated with sincere care and dedication—whether they are a returning client or booking with us for the first time. We are committed to delivering excellent service from the very first interaction. This is how we demonstrate the quality of the experiences we offer and the exceptional value clients can expect when they travel with us.
One of our core strategies is developing our people alongside building a strong and positive company culture. Vietnam Vacations applies a rigorous recruitment process to identify and select the most promising candidates who are committed to building a long-term career in the tourism industry.
We have established comprehensive training and development programs to continuously enhance our team’s professional skills and industry knowledge. Our employees are offered diverse career development opportunities, including domestic and international survey trips, allowing them to gain firsthand experience and broaden their understanding of different destinations and cultures both at home and abroad.
By assigning the right people to the right roles and creating a supportive and motivating working environment, we enable every employee to fully realize their potential and contribute to the sustainable success of the company. Through this approach, we consistently strive to deliver the highest level of service quality to our customers.
TRAVEL EXPERIENCES
Each journey is more than just a trip to a new place, a new culture, or a new culinary delight. It’s a continuous stream of exciting discoveries, endless curiosities, and personal challenges in unfamiliar lands. At Vietnam Vacations, we help you explore the world your way—with unforgettable travel experiences right at your fingertips.
VISION
Vietnam Vacations aspires to become a trusted companion and professional partner for all domestic and international travelers. This vision drives our team to continually innovate and build a solid foundation in organization, human resources, and technology. Our goal is to become one of Vietnam’s leading travel companies, delivering high-quality and reputable products and services.
MISSION
Vietnam Vacations is committed to steady, sustainable growth each day to meet the increasingly diverse travel and leisure needs of our customers. Every satisfying and enriching travel experience adds to our expertise in customer service. We consistently listen, improve, and expand our tour programs to ensure our customers always receive the best service, maximizing their enjoyment and value from every journey.
CORE VALUES
Customers at the center, guided by our 3C principle:
• Care: We always listen to and care for customer needs, offering the best services and personalized consultations.
• Competence: Our team of professionals is the key to Vietnam Vacations' success.
• Commitment: We are a trustworthy partner, dedicated to ensuring customer satisfaction by delivering tailored travel experiences that match each individual’s preferences.
BUSINESS PHILOSOPHY
• Customer-Centric: Our clients are at the heart of everything we do, playing a vital role in building the Vietnam Vacations brand.
• Professionalism as the Standard: Our reputation is built on continuous improvement and striving toward international standards in tourism services.
• Quality is Our Honor: We are committed to offering the best, most friendly service, treating quality as both a responsibility and a badge of honor for every staff member.
• Teamwork and Expertise: We prioritize training, process improvement, and a culture of unity to deliver the best possible experiences for our customers.
LOGO SYMBOLISM
• "Vietnamese company's name": Du Lịch Việt Trần.
• "Vietnam Vacations": Symbolizes holidays and relaxing travel experiences in Vietnam.
The new logo is a stylized fusion of firm lines and gentle curves, representing flexibility, friendliness, and reliability. The sun conveys warmth and vitality. The palm tree and river form a "V" shape, reflecting the initials of Vietnam Vacations and evoking tropical landscapes. The beach icon symbolizes a peaceful place of rest, where travelers recharge after their adventures.
• Green: Harmony with nature, stress relief, and sustainable growth.
• Red (Slogan): Represents passion, enthusiasm, creativity, prosperity, and a sense of responsibility toward customers, society, and the community.
DEVELOPMENT STRATEGY
Our recent transformation has confirmed the effectiveness of our strategy—improving our image, enhancing service quality, embracing professionalism, and modernizing technology. The increasing number of loyal customers speaks volumes about the trust we’ve earned.
With clear vision and strategy, we’re fulfilling our mission: maximizing customer enjoyment, protecting employee rights, nurturing a strong company culture, and contributing to the community’s development.
COMPANY HISTORY
• Full Name: VIET TRAN TRADING & TOURISM CO., LTD – VIETNAM VACATIONS
• English Name: VIETNAM VACATIONS
• Business License: 0311865849 / HCMC Department of Planning and Investment
• International Tour Operator License: 79-580 / 2015 / VNAT
• Head Office: 19 Hoang Dieu street. Xóm Chiếu ward, Ho Chi Minh city, Vietnam
• HOTLINES: +84 903918239 OR +84 898515253
• Phone: (+84 28) 3943 4820 (07 lines)
• Fax: (+84 28) 3943 4821
• Email: [email protected]
• Websites: www.wtour.vn | www.vietnamvacations.vn | www.vietnamvacations.asia
OUR COMMITMENT
Vietnam Vacations strives to be a top provider of comprehensive travel and event tour solutions in Vietnam. The trust and satisfaction of our travelers and partners inspire us to continuously improve, innovate, and deliver increasingly high-quality travel products.
Your joy, your moments, and your smiles are what drive our passion.
